FAQ

Frequently Asked Questions

 

Can I return/exchange my order?

Due to sanitation, there are no returns or exchanges. You may exchange a product for equal  value if your order has not been processed and shipped. An invoice will be sent out if the amount is more than your original Item. The balance must be paid in full before your order can be shipped or processed.

Can I cancel my order once it has been placed?

There are no cancellations. Item has been purchased. It will be processed.

Personalized orders(CUSTOM ORDERS)

There are no cancellations  nor refunds. If an error has been made by the buyer, please contact

(nbsjewelrystore@gmail.com) immediately to correct any errors. NBS  Jewelry will not be liable for

any errors made by the buyer. A new order will need to be purchased if the buyer does not catch

any errors in time.

How will I know when my order ships?

Once your order has been processed and sent out for shipping, a tracking number will automatically be sent via email.

Can I change my delivery address?

Yes, you may change your delivery address via email (nbsjewelrystore@gmail.com). If your order has not been processed and sent out for shipping. If your order has already been sent out for shipping you will need to pay a re-shipping fee once the item has been returned.

How do I know my ring size?

Currently, most of our rings in our  shop are adjustable. Ring size is not required.

I will I know my ankle or bracelet size?

Currently, our anklets and bracelets all come in a standard size with two options to adjust the length by 1 inch or 2 inches.

What’s the difference between processing time and shipping delivery?

It takes time to create your order. Creation time is the “ Process”. ‘ Shipping/Delivery” Is a timeframe it takes the Postal Service to deliver your order . Processing can take 1-3\ days or 1-3 weeks. The timeframe depends solely on the order volume or the type of item you are purchasing . Custom Orders will take a longer processing time.

 

By purchasing products with NBS JEWELRY  you are agreeing to all terms and conditions stated.